WORK
Work Application provides a wide range of business processes particularly in IT service management, Human Resources, Enterprise operations. The app is part of the broader Rufous platform which enables organizations to manage workflows accross different departments and integrate various tools to improve efficiency.
This App is a versatile tool for improving service delivery and streamlining workflows across the entire organization. It is used for improving IT and business operations by providing a unified platform for service management.
As a registered user, logged into the Rufous website. Upon logging in, the launcher page of the Rufous app will display all the associated apps.
To access the Work app, simply click on its icon shown below.
Upon clicking, the user will be redirected to the Work App's Dashboard Tab.
1. Dashboard
Here in the dashboard we can check the status of the work items respectively in graphical representation (Owned, Created & Subscribed) and as well the Analytics of each project.
In above dashboard, we could see the status of workitems in different phases. Herein we have the Projects Drop-Down, Owned-Created-Subscribed buttons, Analytics data.
Over the Projects Drop-down upon it's selection of a project, the team added over that respective project will be populated over the Analytics board.
Under the project, we can see the status of the respective users who owned the workitems .
In order to check the status of the workitems created by the users click on this button 
placed over the right side of the Dashboard page under Analytics board. Upon clicking on it, we get the status of the created workitems users list.
Subsequently to check the status of the workitems subscribed by the users click on this button 
placed over the right side of the Dashboard page under Analytics board. Upon clicking on it, we get the status of the created workitems users list.
When users updates the workitem(s) state(s), the status will reflect over the Analytics Dashboard.
2. Workitems
Workitems allows users to log tickets by themselves. This can help to improve internal operations and simplify service delivery. On this tab, the user can view all the workitems to which the user could be either an owner, creator, subscriber, or hidden subscriber in Data grid. Herein we can view the contents such as State, ID, Title, Priority, Owner, Creator, Team, Project, Due & Modified in columns.
To create a workitem, click on this icon
placed on the right corner of the Workitems page as shown below.
Upon clicking, Add workitem page appears.
Under this page, we have 3 fields- Team, Project, Workflow which are essential in order to create a workitem.
Here in this scenario, we have already created a team, project and workflow (This is done via Admin->Work->Workteams)
The basic workitem fields placed over a workform are- Title, Start Date, End Date, Quantification, Owner, Subscriber, Priority, Description. The admin user can add additional fields in order to create a new workform as per the requirement.
Title- To enter the cause of the issue in a simpler sentence.
Start Date & End Date- Day and time of day, which can be selected with a calendar widget.
Quantification- Meant to be the duration. A length of time added shared as a day stamp.
Owner- The user who has been assigned for that respective workitem to resolve the issue.
Subscriber- The user who can able to view the workitem status.
Priority- A choice field with multiple options indicating the level of priority of a given workitem. Here we have 3 levels of Priority- High, Medium & Low
Description- Displays and allows entry of multi-line text.
Here the best features are-
The user can able to add an image over the description just by copy-n-paste from a word document.
Upon adding the user can able to do the adjustments of the image by simply clicking over the image.
The user can highlight the sentences by using this icon placed on the description box.
The user can add tables over the description.
The other formatting features are Bullets & Numbering list, Indent, Text styles, URL Link, Block quote, Undo and Redo options.
Attachment Field- This field is used to upload the attachments over the workitem upon creation. This field allows you to attach one or more files directly to a record.
Once the form is filled and clicked on submit button, we then receive a snack-bar notification stating "Successfully created the workitem: W12".
To Edit a workitem, hover the cursor to that respective workitem and click on this icon
placed on the right corner side of that respective workitem.
Upon clicking, that respective workitem page appears. Here the user can edit the changes upon clicking over the respective field.Here I had clicked over the title field to edit. Once editing the single field is done, click on the green tick placed beside of that respective field.
As well we can edit multiple fields herein over the workitem.
Once editing is done for multiple fields, click on the save button 
placed on the top right corner of the workitem view page. Upon clicking on the save button, we then receive a snack-bar notification stating "Successfully edited workitem".
Note-
Edit Workitem Properties- This can be viewed/updated just by clicking over this
icon placed on the breadcrumb as shown below.
After clicking on the icon, it gives a pop-up for Edit properties as shown below.
Upon altering the changes and clicked on submit button, we then receive a snack-bar notification stating "Successfully edited workitem properties".
MORE OPTION- This is placed adjacent to Log Process with this arrow mark shown
. Upon clicking over the more button, the additional fields will appear as shown below.
To view a workitem, the user shall double click on that respective workitem in the workitems data grid view page. This action will then redirect to the workitem view page.
ESC Functionality- This functionality has been embodied to interrupt or cancel the operations made by the user. If the user made the changes and clicks on the Esc Button, we receive below pop-up.
Shortcuts were set down for workitems tab as follows-
CTRL+G: To find/search a workitem.
CTRL+F: To go to the filter.
CTRL+U: Refresh the data grid view page (Yet to be implemented).
To Clone a workitem, hover the cursor over that respective workitem and click on this icon
placed on the right corner of that respective workitem.
Upon clicking on it, the clone workitem page appears.
Once the alterations are done and clicked on the submit button, we then receive a confirmation pop-up.
Once submitted, we then receive a snack-bar notification stating "Successfully cloned the workitem: W13".
To Archive the workitem, hover the cursor over that respective workitem and click on this icon
placed on the right corner of that respective workitem.
Upon clicking on it, we get archive confirmation pop-up.
Once clicked on the archive button, we then receive a snack-bar notification stating "Successfully archived workitem". Archive option only works if that respective workitem is in closed state.
To Label a workitem, hover the cursor over that respective workitem and click on this icon
placed on the right corner of that respective workitem. Before that Labels need to be added via Settings->Labels Tab->Add Label
Upon clicking on it, add labels pop-up appears.
Once selected the labels and clicked on the submit button, we then get a snack-bar notification stating "Successfully updated the label".
3 Dot Menu- To access the 3 Dot menu, hover the mouse to any of the contents rows mentioned over the below snip & click on this icon
. Upon clicking the icon, we get the options as shown below.
&
- Order filter has been enumerated to alter the order of workitems either in ascending or descending.
&
- Both these options are given to alter the positions of the contents from either right to left or left to right.
- This option from the 3 dot menu tends to filter the contents of the workitem(s) as shown in the below snip. Here we have 3 drop-down functions namely Columns, Operator and Select State.
Columns Drop-Down: We could be able to view the contents as the options in the columns drop-down. Herein we can select any of the contents option(s) as per the user requirement.
Operator Drop-Down: This function that represents a specific logical action or process has the options consist of contains, equals, starts with, ends with, is empty, is not empty, is any of.
Value: Over this function, the user shall add the respective value based on the column selection. For example- here the user chose the column option as state, hence the value field contains of states drop-down as shown below.
- Hide Column option is designated to hide any of the contents columns as per the user’s interest.
- This option is used to filter out the contents columns as per user’s interest. Once the filtering is done, it only displays those columns on the workitem(s) view page.
Search Bar Filters- This functionality can be utilized to conduct searches using the title, Workitem ID, creator's email address & owner's email address. An enhanced filter icon is present on the corner of the search bar for better search results.
Note-
Hidden Subscribers are the ones who are active users of the company and can only view the workitem, but can’t alter any changes. (To add hidden subscribers under a project, this is done via Admin Category→Work).
GO Function
- This GO functionality is composed to search/check for any workitem(s) as per user search.
Upon clicking on the icon, it gives a pop-up like shown below. Can be accessed via shortcut (Ctrl+G)
Owned, Created, Subscribed & All Filter
- This filter is encapsulated with options as Owned, Created, Subscribed and All. The significance of this filter is to check the workitems with the aforementioned options individually to retrieve/view precise data of that respective user.
Label Filter
- This Label functionality allows the user to check the respective workitem in which the label exists. Inshort this function is used to attach/customize a designated name to the label. (To add a label, Go to settings>>Click on Label Tab>>Click on +Label).
All, Starred & Unstarred Filter
- This filter is composed to check all the work items. Here we have 3 options such as All, Starred & Unstarred. “All” option shows all the workitems which are starred and unstarred. “Starred” icon is described to mark the work item with special notice. “Unstarred” icon tends to mark the workitem which is not essential.
All, Active & Archived Filter
- This filter functionality tends to check the active workitems. Here “All” option features the complete workitems of past and present over the Data grid view page. “Active” option shows the workitems which are newly raised or are in progress. “Archived” option tends to record & save respective workitems as per user’s interest.
Date Filter
- This date filter functionality is furnished to display workitems at that respective dates. The user can customize the dates as per the requirement. In brief, here we have the options such as All, Till Date, This Month, This Week ,Today.
Here we have Start Date and End Date field with calendar attached, in which the dates fetch as per the selected option. In order to select random dates, the user can click on the calendar icon placed on both the fields respectively.
Refresh Icon
- This icon is to refresh the workitems in the data grid view page.
Export
- This Export function which is placed beneath the Workitems page is used to download the info of workitems present over the data grid view page. It downloads the file in .csv format.
3. Messages
This Message Tab is utilized to communicate with the respective users
Search bar- This search bar is encased on the Messages tab has the functionality to search for users or groups added by the admin user.
Chat- To chat with the respective user, search for that user by using search bar and the user chat is produced over the message view page.
Common Functionalities- Over the chat window, we have elemental functionalities such as Voice Calling, Video Calling, Search button, Attachment View placed on the header of the chat.
Common functionalities placed on the top right corner of the chat preview window
To send any images or files for that respective user, the user can utilize Attachment functionality which is placed on the footer of the chat (On the send message bar).
4. Settings
Under this Settings tab, we have 3 tabs namely Labels, Notifications & General.
Labels Tab- To add a label, click on this icon
placed on the top right corner of the Label Tab page.
Upon clicking, Add Label pop-up occurs as shown below. Here the user shall enter the name and pick the color as appeared on this pop-up for that respective label.
The user can customize the background and font color just by clicking on the Custom colors and can preview the label which is placed opposite to the custom colors option.
Once the label is added and clicked on submit, we receive a snack-bar notification stating “Successfully added the label”.
In order to edit any changes in the label, click on this edit icon 
Upon clicking we get an Edit label pop-up as shown below.
When the alterations are done, click on submit. We then receive a snack-bar notification as “Successfully updated the label”.
Notifications Tab- Under the Notifications Tab we have two categories in the column which are E-mail and Notifications. Users can select the options as per their preference.
Notifications Tab
Here we have set a few options where users can pick into their choice either in email or notification way. Once the selection is done and clicked on the Submit button, we receive a snack-bar notification stating “Successfully updated notification and email settings”.
To set the options again we have a Reset button placed beneath the notification page. Upon clicking on the reset button, we then get a snack-bar notification stating "Reset done for email and notifications settings".
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